I’ve lived in Airbnbs full-time for the last two years. While the existence of the service has enabled a fun lifestyle for me, my opinion of the company has fallen and fallen over that time:
* I’ve paid them tens of thousands of dollars in service fees. Yet the customer service experience is on par with an airline or cable company. Getting bounced from person to person every hour, having to explain the situation a dozen times (really, a dozen), and in the end they rarely help me.
* Easily 90% of listings contain some kind of misrepresentation. Probably half it’s something egregious. Airbnb doesn’t seem to care.
Hopefully they’re trying to turn the ship here. We’ll see.
* I’ve paid them tens of thousands of dollars in service fees. Yet the customer service experience is on par with an airline or cable company. Getting bounced from person to person every hour, having to explain the situation a dozen times (really, a dozen), and in the end they rarely help me.
* Easily 90% of listings contain some kind of misrepresentation. Probably half it’s something egregious. Airbnb doesn’t seem to care.
Hopefully they’re trying to turn the ship here. We’ll see.