>Suggest something better for your definition of "good"
I already mentioned two things that would make it a "good" apology:
- Directly mentioning whom you are apologizing too. In some cases addressing a group might be appropriate but in this case it seems like he should have mentioned Casey.
- Directly mentioning what you did wrong instead of phrasing it in an intentionally vague way like "we turned inwards".
Apologies are simple in composition. The hard part is getting over our egos.
I already mentioned two things that would make it a "good" apology:
- Directly mentioning whom you are apologizing too. In some cases addressing a group might be appropriate but in this case it seems like he should have mentioned Casey.
- Directly mentioning what you did wrong instead of phrasing it in an intentionally vague way like "we turned inwards".
Apologies are simple in composition. The hard part is getting over our egos.