I honestly feel that whoever complains about MyGov never had to perform these bureaucratic operations in a country like Greece. The fact that one can interact with some of the biggest and slowest-moving agencies in the Australian government from the comfort of their home was mind-blowing to me when living in Aus.
Maybe having to queue up for 3h in the cold to be greeted by a grouchy underpaid public servant that would have you queue up again next week (the Greek experience) until you have to call some person you know to do basic things like renewing your passport has lowered the bar too much for me.
Let’s not forget software is hard in the best of environments and archaic governmental offices and processes aren’t exactly conducive to development velocity and quality
Maybe having to queue up for 3h in the cold to be greeted by a grouchy underpaid public servant that would have you queue up again next week (the Greek experience) until you have to call some person you know to do basic things like renewing your passport has lowered the bar too much for me.
Let’s not forget software is hard in the best of environments and archaic governmental offices and processes aren’t exactly conducive to development velocity and quality