Comment by yana

Having spent most of my work in software before having an opportunity to work with hardware, I think it’s hard for software folks to fully appreciate all the different engineering challenges that go into connected hardware. So it completely makes sense that UX analytics gets little attention and doesn’t get done well, if at all. Kudos for articulating the problem so well and for juggling all this :)

Look forward to getting you the analytics you need to optimize the user experience!