The pattern I have seen (which imo is not annoying) is that the welcome email comes from the 'CEO's address and you can reply or book a call.
Most people will delete it. But I don't find it dishonest because it's literally an offer to help and you can ask anything you like (I have always gotten replies as a consumer).
I'm assuming once this doesn't scale you can just do the same with support agents (no fake here, just put their names and emails) so the inbound is handled by different people with the same goal in mind.
Most people will delete it. But I don't find it dishonest because it's literally an offer to help and you can ask anything you like (I have always gotten replies as a consumer).
I'm assuming once this doesn't scale you can just do the same with support agents (no fake here, just put their names and emails) so the inbound is handled by different people with the same goal in mind.