Being targeted by unsolicited inbound calls or SMS is absolutely dangerous and I could possibly fall in that trap specially when I have some impending business with my bank (say, renewing my cards).
Subject to regulations, banks take all types of precautions to identify you. Would not regulation force them to comply with how can you identify your bank in one of these touchpoints?
My best suggestion would be to have something like reverse 2FA in the mobile banking app: the calling agent should be able to tell you the number you are seeing in a specific screen on your phone app.
Subject to regulations, banks take all types of precautions to identify you. Would not regulation force them to comply with how can you identify your bank in one of these touchpoints?
My best suggestion would be to have something like reverse 2FA in the mobile banking app: the calling agent should be able to tell you the number you are seeing in a specific screen on your phone app.