> I want my customers to understand what they are paying for and what I am committing to
That's what I'd like to see from everyone (generally spoken). Anyhow, thanks for your thoughts and sharing your experiences! There is a lot of value in it.
I guess communication is - as usual - a huge factor in all of this (from each party).
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> For example I commit to my customers that I will answer routine emails the same day, and urgent emails or phone calls immediately.
That's very valuable and honest from you. But it's you who is doing that. Not everyone acts like that (from my experience). So how would one be able to create a proper adherence for such a commitment (that was agreed on while signing the contract)?
That's what I'd like to see from everyone (generally spoken). Anyhow, thanks for your thoughts and sharing your experiences! There is a lot of value in it.
I guess communication is - as usual - a huge factor in all of this (from each party).
----
> For example I commit to my customers that I will answer routine emails the same day, and urgent emails or phone calls immediately.
That's very valuable and honest from you. But it's you who is doing that. Not everyone acts like that (from my experience). So how would one be able to create a proper adherence for such a commitment (that was agreed on while signing the contract)?