Comment by yesreally

Whenever I notice customer service requires speaking on the phone, I'm fairly sure that they do that to avoid having a record of their conversation. +1 to public pressure to force these guys to support the sense disabled. But you can't combat that with government regulation- at least not in any sensible way. Instead, lobby Mozilla, Google, Microsoft, Apple, and Opera to enforce accessibility via page warnings, etc. That may actually be something that the government could help with - working with these companies and standards committees to ensure representation of the disabled.