Importantly, learn to modulate the level of technical detail at which you describe things and establish trust with your intended audience that your level of technical detail matches the nature of the problem. This gives your audience a clue that when you throw around jargon, it's because there's a subtlety in the implementation detail that breaks the abstraction and they need to care about it.
There's a difference between "This is a problem with our search indexing and we need to..." and "This a problem with Lucerne which is a search indexer. The tricky thing is, Lucerne implements search differently and because of that, ... and so we need to ... instead of ...".
There's a difference between "This is a problem with our search indexing and we need to..." and "This a problem with Lucerne which is a search indexer. The tricky thing is, Lucerne implements search differently and because of that, ... and so we need to ... instead of ...".