This is a fair comment but I believe the issues stem more from the process Google follows.
It is obvious that Google cannot communicate exact reasons why a site was penalized as that would help spammers. However, there is nothing that prevents them from adding a step to warn the offending website and give them a heads up before the ban/penalty takes place, along with an explanation of the policy that is/was being violated.
Most of these heads up would go ignored, some would not and yes, it would incur a support cost. However, the number of websites which are significantly penalized isn't onerous... I believe fewer than 1,000 each year?
When a company has become the defacto gateway to the internet, I believe they have a responsibility to webmasters. Google has lost a lot of goodwill over the years because of these seemingly arbitrary penalties... Instituting such a practice would be a worthwhile investment.
It is obvious that Google cannot communicate exact reasons why a site was penalized as that would help spammers. However, there is nothing that prevents them from adding a step to warn the offending website and give them a heads up before the ban/penalty takes place, along with an explanation of the policy that is/was being violated.
Most of these heads up would go ignored, some would not and yes, it would incur a support cost. However, the number of websites which are significantly penalized isn't onerous... I believe fewer than 1,000 each year?
When a company has become the defacto gateway to the internet, I believe they have a responsibility to webmasters. Google has lost a lot of goodwill over the years because of these seemingly arbitrary penalties... Instituting such a practice would be a worthwhile investment.