Comment by politelemon

> it takes between 4 and 5 elapsed days to hand a site back to a customer.

Atlassian's SLA page says, Premium Cloud Products 99.9%

That's 43 minutes of downtime per month.

That works out to, Atlassian can't have any more downtime for the next 14 years. Are SLAs even real?

I'm being slightly facetious. From the page text it's just a threshold after which I think you're entitled to some money back for that month.