It’s worked out so far. I knew it would be tough to scale up myself as support so I set down as couple of policies:
1. Do it in public if possible via GitHub issues so others can also answer and search in the future.
2. Don’t allow more than N questions per year per customer. A few have drowned me with requests. Nope, you are buying a product, not a trainer or teacher. Read the docs, watch the videos.
3. Pour everything I know into the wiki docs. Note each wiki page will talk about semantics, edge cases, etc. That’s all there to get ahead of the support inquiries.
1. Do it in public if possible via GitHub issues so others can also answer and search in the future.
2. Don’t allow more than N questions per year per customer. A few have drowned me with requests. Nope, you are buying a product, not a trainer or teacher. Read the docs, watch the videos.
3. Pour everything I know into the wiki docs. Note each wiki page will talk about semantics, edge cases, etc. That’s all there to get ahead of the support inquiries.