Most of their money is coming from larger customers. So the small customer afraid of going over budget isn't a major concern.
They'd also rather give refunds for accidental overages than build in billing shutoffs. There are two reasons for this:
1) Their infrastructure doesn't have realtime tracking for usage so they can't detect you're over budget until some time after you've surpassed it already.
2) There is a decision that most customers would rather go over budget when something happens than have their services get shut off.
They'd also rather give refunds for accidental overages than build in billing shutoffs. There are two reasons for this:
1) Their infrastructure doesn't have realtime tracking for usage so they can't detect you're over budget until some time after you've surpassed it already.
2) There is a decision that most customers would rather go over budget when something happens than have their services get shut off.