I really liked my System76 laptop until the AC adapter died. I looked around on their site to buy accessories and it wasn't there. Eventually I found you have to open a support ticket to get a replacement.
Not only did it take multiple days for them to respond (me without laptop), their resolution was to attach an invoice for one despite me asking for two. I didn't want to open a new ticket so I just looked online for an AC that had the same voltage/amp/etc and head, then ordered three. I have multiple desks...
The three arrived approximately a week before the one they sent out.
Also, you can't actually open these the way they've glued them shut inside by attaching the heatsink to the outer case. Might be a manufacturing defect but definitely can't open mine after unscrewing the bottom.
Never buying a System76 laptop again after this thing dies.
Not only did it take multiple days for them to respond (me without laptop), their resolution was to attach an invoice for one despite me asking for two. I didn't want to open a new ticket so I just looked online for an AC that had the same voltage/amp/etc and head, then ordered three. I have multiple desks...
The three arrived approximately a week before the one they sent out.
Also, you can't actually open these the way they've glued them shut inside by attaching the heatsink to the outer case. Might be a manufacturing defect but definitely can't open mine after unscrewing the bottom.
Never buying a System76 laptop again after this thing dies.