I've had to assist an elderly neighbour after her phone company cut off her phone service.
Why?
The way she had paid for it for the preceding 40 years was she would get the paper bill in mail, and then go down to the post office and organise payment using the details in that paper bill.
They switched her over to paperless billing with an email that they've done so but you can opt out.
She either did not understand the implications of this or missed the email, and is of the age where she would not remember when exactly she had last paid which bill. So without a paper bill to remind her, and her payment method being via the post office rather than the utility provider having billing details on record, she ended up not paying 3 months of bills and being cut off.
It's not like they've offered this option to new customers for at least 15 years. So stuff like this it feels like they should just eat the cost of 12 letters per year until the remaining people availing of it age out.
Why?
The way she had paid for it for the preceding 40 years was she would get the paper bill in mail, and then go down to the post office and organise payment using the details in that paper bill.
They switched her over to paperless billing with an email that they've done so but you can opt out.
She either did not understand the implications of this or missed the email, and is of the age where she would not remember when exactly she had last paid which bill. So without a paper bill to remind her, and her payment method being via the post office rather than the utility provider having billing details on record, she ended up not paying 3 months of bills and being cut off.
It's not like they've offered this option to new customers for at least 15 years. So stuff like this it feels like they should just eat the cost of 12 letters per year until the remaining people availing of it age out.