I'm glad you mostly? liked our service. Here's a better (long overdue) explanation: our billing system attempted to bill you because you had a negative credit balance (owed us) - most likely from forgetting to destroy an instance. However there's a threshold for any credit card charge around $5. I suspect that we later experimented with a different threshold criteria, which then caused the billing system to attempt to charge your card the balance owed - a long while after it was accrued.
We do now have better billing history reports so you can see what caused a charge, although sadly the customer service still isn't much better. Source: I am the CEO/founder and still handle most customer service.
We do now have better billing history reports so you can see what caused a charge, although sadly the customer service still isn't much better. Source: I am the CEO/founder and still handle most customer service.