I was confronted with this last Saturday and ended up following this how-to.
I simply couldn't believe that their tool required a PS/2 keyboard, when most modern Mainboards no longer have such a port.
In any case, updating the firmware didn't fix the issue that my 980 Pro NVMes (all 4 of them) only have a write speed of between 400 and 500 MB/s (read is at ~6.7 GB/s), using Ubuntu 20.04.
A WD_BLACK SN850 NVMe manages to write at 3.8 GB/s in the same slot (Ryzen 9 5950X on ASUS Pro WS X570-ACE)
BTW: I faced the same keyboard issue a month ago when I wanted to use another Samsung tool to erase a Evo 870 SSD for RMA with the Secure Erase feature.
I simply couldn't believe that their tool required a PS/2 keyboard, when most modern Mainboards no longer have such a port.
In any case, updating the firmware didn't fix the issue that my 980 Pro NVMes (all 4 of them) only have a write speed of between 400 and 500 MB/s (read is at ~6.7 GB/s), using Ubuntu 20.04.
A WD_BLACK SN850 NVMe manages to write at 3.8 GB/s in the same slot (Ryzen 9 5950X on ASUS Pro WS X570-ACE)
BTW: I faced the same keyboard issue a month ago when I wanted to use another Samsung tool to erase a Evo 870 SSD for RMA with the Secure Erase feature.