Comment by marapuru

I'm a bit baffled that a company with a communication tool like Slack does not communicate about these incidents _through_ slack itself. Why can't there be a little service notification somewhere in the screen? I know it wouldn't help much when the entire service is down, but when parts fail won't it be helpful to at least indicate this to the user?

Or might that be due to potential negative brand marketing that springs into existence when users see such a notice inside their application?