Encouraging companies to embrace accountability was part of my motivation for working on FeatureAsk.com. Addressing customer complaints simply seems like an extension on it.
I feel like if 10% (or x% where x is subjective) of your users are asking for a feature that shouldn't be too intensive for you to build, (or are facing a problem persistently), then how dare you not build it (or address the problem). And if that's the case, there should be opportunity for someone else to see the problem and come solve it either with an alternate product, or a 3rd party solution.
I feel like if 10% (or x% where x is subjective) of your users are asking for a feature that shouldn't be too intensive for you to build, (or are facing a problem persistently), then how dare you not build it (or address the problem). And if that's the case, there should be opportunity for someone else to see the problem and come solve it either with an alternate product, or a 3rd party solution.