Yes, I agree sometimes Open Source is a mess. I also accept that I always use Open Source projects and rarely contribute. But I do file bug when I feel it is appropriate. If ever I see a person struggling with something(on reddit,forums,hn or even quora) and asking genuine/silly question, I will help them up to my knowledge, it can be small tweaking, small steps by step instruction, introducing them to how it works(you may call it mini on-boarding checklist) or even an implementation suggestion of feature if the person is a developer. I do consider it a community contribution.
Accepting/Ignoring a valid bug is just not too much of task, rather it is more work to file the reply as what you got. Just accept/ignore the bug report and forget, don't be rude.
Accepting/Ignoring a valid bug is just not too much of task, rather it is more work to file the reply as what you got. Just accept/ignore the bug report and forget, don't be rude.