This might be controversial, but I honestly think it's important to recognise and counteract his in content moderation. When people deliberately give bad info they should be banned, and posters in good standing who exercise insufficient caution and feed the trolls must be reprimanded.
If you allow people to troll a help forum or bug tracker with low-grade content, you will soon be overrun with low-quality information, and that will make the search function in your forum useless, leading to a cascade of more low-quality questions.
I know reprimanding people for answering badly phrased questions or clear trolling is not something many people want to do because they want to be beginner friendly, but harsh penalties for deliberate disinformation should be the norm. Punishing people for falling for this would at least starve the trolls of oxygen.
If you allow people to troll a help forum or bug tracker with low-grade content, you will soon be overrun with low-quality information, and that will make the search function in your forum useless, leading to a cascade of more low-quality questions.
I know reprimanding people for answering badly phrased questions or clear trolling is not something many people want to do because they want to be beginner friendly, but harsh penalties for deliberate disinformation should be the norm. Punishing people for falling for this would at least starve the trolls of oxygen.