This! The most valuable information is collected via classic communication! We include basic opt-in tracking (selectable in our installer) to get information about basic usage untangled to certain users. While this is just a statistical overview, it shows to us which parts of our software get used only for the customers who activated this kind of tracking.
The most valuable information we get is through our forum which is open to everyone regardless of whether tracking is activated or not.
The most valuable information we get is through our forum which is open to everyone regardless of whether tracking is activated or not.