>I used to feel powerless and stressed out by the complexity and the scale, because whenever stuff broke (and it always does at this scale), I had to start playing politics, asking for favors, or threatening people on the phone to get it fixed. Higher management would hold me accountable for the downtime even when the whole S3 AZ was offline and there was clearly nothing I could do except for hoping that we'll somehow reach one of their support engineers.
If the business can't afford to have downtime then they should be paying for enterprise support. You'll be able to connect to someone in < 10 mins and have dedicated individuals you can reach out to.
If the business can't afford to have downtime then they should be paying for enterprise support. You'll be able to connect to someone in < 10 mins and have dedicated individuals you can reach out to.