Comment by gruez

It feels weird that the author is approaching this from the "the fee exceeds the actual cost to the business" angle. There's a much simpler and universal reason to hate fees: they distort the market by hiding information from consumers. Legislation in the US has forced airlines to quote a final price for their fares, which most travelers appreciate. On the flip side, travelers probably don't appreciate the "resort fees" that hotels charge them at check-in. I'm not sure what's the point in invoking some vague notion that software should be "at the service of the people that will use it".