I had an XPS, top of the line with full warranty/premium support. Horrible experience. They swapped many models to a shitty wifi card that caused bsod. I had to spend over 15+ hrs with support to finally convince them the fix was to swap the card to the original Intel and not doing another system restore or reformat.
Then the battery. Oh the battery. The computer would randomly wake up from hibernate and drain the battery till it was dead. This also caused premature drain. Guess what? Dells batteries are rated for less cycles (half compared to apple) and this seemed to coincide with the end of my warranty period (time to buy a new one) but it doesn't even matter because their premium support only covers battery replacements for the first year!
And get this! They only sell refurbished batteries. Just everything about this company is trash.
The XPS is a nice line. It is very premium, but only skin deep
Then the battery. Oh the battery. The computer would randomly wake up from hibernate and drain the battery till it was dead. This also caused premature drain. Guess what? Dells batteries are rated for less cycles (half compared to apple) and this seemed to coincide with the end of my warranty period (time to buy a new one) but it doesn't even matter because their premium support only covers battery replacements for the first year!
And get this! They only sell refurbished batteries. Just everything about this company is trash.
The XPS is a nice line. It is very premium, but only skin deep