“Between 1/24-1/31, a radio station in the Seattle area sent image files with no extension, which caused an issue on some 2014-2017 Mazda vehicles with older software,” the Mazda statement said. “Mazda North American Operations (MNAO) has distributed service alerts advising dealers of the issue.”
The statement goes on to say that “dealers are currently experiencing parts delays due to shipping constraints” and that MNAO plans to “support impacted customers with replacement parts. These customers should contact their local Mazda dealer who can submit a goodwill request to the Mazda Warranty department on their behalf, order the parts, and schedule a free repair when the parts arrive.”
The Mazda representative did not reply to GeekWire’s follow-up questions about what actually malfunctioned in these vehicles and what parts would need to be replaced.
