> You can also say "this service wasn't rendered", or "I never received the product I ordered", as applicable. Those are specifically listed as valid reasons to issue a chargeback. The person at the credit card company has to enter a numeric reason code for the charge back, and by using those phrases (or similar), you're making their lives easier.
This is, unfortunately, not a panacea. I paid for tickets pre-covid for a concert that was indefinitely postponed - Ticketmaster refused to refund, and PayPal and my bank also both refused to issue chargebacks. My view was that I paid for tickets for a concert on a specific date, and a postponement to an indefinite future date was a failure to render the service I paid for, but none of the payment processors I went through agreed.
I did eventually get the refund from Ticketmaster, and the concert still hasn’t happened. I didn’t like Ticketmaster before, and I like them even less now.
This is, unfortunately, not a panacea. I paid for tickets pre-covid for a concert that was indefinitely postponed - Ticketmaster refused to refund, and PayPal and my bank also both refused to issue chargebacks. My view was that I paid for tickets for a concert on a specific date, and a postponement to an indefinite future date was a failure to render the service I paid for, but none of the payment processors I went through agreed.
I did eventually get the refund from Ticketmaster, and the concert still hasn’t happened. I didn’t like Ticketmaster before, and I like them even less now.