When I was an engineer on Microsoft Office, users would often request features that the product already had. It was great that their problem was quickly fixed (just point them to the right setting), but it shows the lack of discoverability that happens when the list of settings gets long and you have to dig for them. If you can do the right thing automatically and avoid having a setting, that is an improvement.
My other observation was that everybody said Office had too many features and then asked for two more.
My other observation was that everybody said Office had too many features and then asked for two more.