I once hired a guy who had no experience, but seemed like a good culture fit for our company and seemed very interested in learning.
We interviewed him and made e-mail communication a large part of the interview, because it is a critical part of our business. And his communication was great!
After hiring, a recurring problem we had was his e-mail to us and to customers were terrible. Bad grammar, bad spelling, uncorrected typos... It got so bad that we had to have someone review all e-mails he sent to customers.
We had regular "improvement plan" meetings with him, but after a year of paying him, we had to let him go. As part of the exit interview we went back and looked at his interview e-mails, and compared them with his current e-mails. So we asked him:
"During the interview, all your e-mails were great! Why was that?"
"My wife wrote all of those."
I guess we should have hired his wife!
We interviewed him and made e-mail communication a large part of the interview, because it is a critical part of our business. And his communication was great!
After hiring, a recurring problem we had was his e-mail to us and to customers were terrible. Bad grammar, bad spelling, uncorrected typos... It got so bad that we had to have someone review all e-mails he sent to customers.
We had regular "improvement plan" meetings with him, but after a year of paying him, we had to let him go. As part of the exit interview we went back and looked at his interview e-mails, and compared them with his current e-mails. So we asked him:
"During the interview, all your e-mails were great! Why was that?"
"My wife wrote all of those."
I guess we should have hired his wife!