This is 100% backward from my experience. Having an account is a 1-time cost, and not only a small one, but one I do for hundreds of other things every day. Logging in is a keystroke that has my password manager auto type my username and password; again something I repeat daily.
With the situation in the US at least, trying to get anyone on the phone is an exercise in frustration. The app (for me, so far) has always been up. The employees don't have to stop making the product to take an order. They don't know the specials, or don't care to look them up which might be changing on an HOURLY basis. The app knows. On the phone I have to go through my order painstakingly each time; the app knows what I've ordered and I can single-click repeat it.
And honestly, all they're doing is taking my order and putting it into probably an admin version OF THE SAME APP. It's LITERALLY the old game of "telephone", but for something I want to buy.
With the situation in the US at least, trying to get anyone on the phone is an exercise in frustration. The app (for me, so far) has always been up. The employees don't have to stop making the product to take an order. They don't know the specials, or don't care to look them up which might be changing on an HOURLY basis. The app knows. On the phone I have to go through my order painstakingly each time; the app knows what I've ordered and I can single-click repeat it.
And honestly, all they're doing is taking my order and putting it into probably an admin version OF THE SAME APP. It's LITERALLY the old game of "telephone", but for something I want to buy.