I like "workarounds become a reflex". This is a very succinct way of describing one of the causes of why people often claim to have no issues using something that universally has issues.
A great example is the gaming PC vs gaming console war. PC gamers often seem to refuse to admit there's untold little quirks you have to deal with when using a general-purpose operating system and modular hardware to play games. They don't notice the workarounds they are continuously employing, because it's become a reflex.
A great example is the gaming PC vs gaming console war. PC gamers often seem to refuse to admit there's untold little quirks you have to deal with when using a general-purpose operating system and modular hardware to play games. They don't notice the workarounds they are continuously employing, because it's become a reflex.