There’s a special little place in hell for whoever decided the whole world needed chat bots for every crappy website.
Why would I want to try to articulate something that could be found in a simple tree? Just give me direct access.
I don’t know where to find it: search!
The issue is not covered in the standard workflow? Get me a real person!
Did anyone implementing ever end-to-end test this for speed and user friendliness? Did they just misinterpret wanting to talk to someone? I want to talk to someone because the process doesn’t cover my case, not because I actually want to have a conversation with the broken process.
Why would I want to try to articulate something that could be found in a simple tree? Just give me direct access.
I don’t know where to find it: search! The issue is not covered in the standard workflow? Get me a real person!
Did anyone implementing ever end-to-end test this for speed and user friendliness? Did they just misinterpret wanting to talk to someone? I want to talk to someone because the process doesn’t cover my case, not because I actually want to have a conversation with the broken process.