Twilio deleted our account, phone numbers and thousands of audio recordings after we sent them a request to port a single number to a different account. Support admitted it was a mistake on their end but insisted there was nothing they could do except have us open a new account, and they could try and restore any unreleased numbers back.
All data was lost, number ID's, account ID's all completely different. It took us a LOT of dev hours to update everything, whilst losing some of our customers. Twilio is cheap, fun and dev friendly until they mess up, then you're on your own.
All data was lost, number ID's, account ID's all completely different. It took us a LOT of dev hours to update everything, whilst losing some of our customers. Twilio is cheap, fun and dev friendly until they mess up, then you're on your own.