The root of the issue is they never complain, even when cornered into a shitty bank or govt app. Everything else just grows from this fact. They are used to commercials, spam, telemarketers, scammers, pre-checked boxes when the law allows to uncheck it and demand the same service. There is no revolt.
If you don’t take responsibility for change, it doesn’t happen.
If you don’t take responsibility for change, it doesn’t happen.