I'm changing email from Gmail to Fastmail, so today I decide to update my PayPal email address. When I signed in, they want me to enter a mobile phone number. I don't really want to do that, so give them the Indiana toll-free directory assistance number. I know, I know, it's my fault, too bad.
The next screen is "We've sent a code to your number, what's the code?" There is a small "Change" link next to the phone number, so I click that. Nothing.
I can't login because I can't confirm the bogus phone number.
I can change my password, but that still doesn't let me login.
I can call PayPal customer service, but they ask if you have an account (yes), they ask for the phone number. They won't accept "None" as an answer. I give them the bogus number and they say "We've sent a code to that number, what is it?"
So if you lose access to your phone, you lose access to your PayPal account. I called eBay, got a support rep, and he told me the same thing happened to him. He handled it by reporting a security violation - you can do that w/o a phone number or logging in. So I reported a hate crime, then described my actual problem. Sheesh!
There are posts on the PayPal community forum from people who have been trying to fix this for months.
The next screen is "We've sent a code to your number, what's the code?" There is a small "Change" link next to the phone number, so I click that. Nothing.
I can't login because I can't confirm the bogus phone number.
I can change my password, but that still doesn't let me login.
I can call PayPal customer service, but they ask if you have an account (yes), they ask for the phone number. They won't accept "None" as an answer. I give them the bogus number and they say "We've sent a code to that number, what is it?"
So if you lose access to your phone, you lose access to your PayPal account. I called eBay, got a support rep, and he told me the same thing happened to him. He handled it by reporting a security violation - you can do that w/o a phone number or logging in. So I reported a hate crime, then described my actual problem. Sheesh!
There are posts on the PayPal community forum from people who have been trying to fix this for months.