UberEats are shockingly bad in my experience (London, UK).
They constantly try to tempt us back with 40% promos, but we have sworn off ever using them again.
Last time we used them, every driver allocated to pick up the order abandoned the delivery when they got to the restaurant. I assume something was going wrong at the restaurant. This happened maybe 10-15 times, to the point that we were joking that the restaurant was murdering the drivers. The app didn't offer any ability to contact customer service, as it only seemed to unlock customer service after the order is actually delivered. None of the phone numbers online would get through to a human. We didn't want to order from elsewhere in case that order ended up getting delivered. It took 5hrs (!) before the app auto-cancelled the order.
Additional to that, the drivers rarely find my house, always turn up in different vehicles to what is claimed on the app and quite frequently a different person entirely. The order time is always longer than what it claims (much like Uber itself). The app is terribly unstable and frequency crashes, displays errors or loses my basket.
Deliveroo are so much better it's not even funny.
They constantly try to tempt us back with 40% promos, but we have sworn off ever using them again.
Last time we used them, every driver allocated to pick up the order abandoned the delivery when they got to the restaurant. I assume something was going wrong at the restaurant. This happened maybe 10-15 times, to the point that we were joking that the restaurant was murdering the drivers. The app didn't offer any ability to contact customer service, as it only seemed to unlock customer service after the order is actually delivered. None of the phone numbers online would get through to a human. We didn't want to order from elsewhere in case that order ended up getting delivered. It took 5hrs (!) before the app auto-cancelled the order.
Additional to that, the drivers rarely find my house, always turn up in different vehicles to what is claimed on the app and quite frequently a different person entirely. The order time is always longer than what it claims (much like Uber itself). The app is terribly unstable and frequency crashes, displays errors or loses my basket.
Deliveroo are so much better it's not even funny.