Yes they do have that right, if the company has no substitute, and if doing without it is a substantial impact on life.
For example, the power company. The telephone company. A sole ISP with no local alternatives. A company that owns an important toll road near your house. Monopolistic social media companies. Etc.
For example, the power company. The telephone company. A sole ISP with no local alternatives. A company that owns an important toll road near your house. Monopolistic social media companies. Etc.