States also regulate 911 service. Try your state's office of emergency services.
There's something called "Kari's Law" that may apply here. This was passed in 2018 after someone was being attacked in a hotel room and their 9 year old daughter tried to call 911. She couldn't get through because the phone system required dialing 9 for an outside line. So, now, all business phone systems are required to recognize and pass through 911 to the main phone network. There are criminal penalties. (Microsoft might argue that "Teams" is not a "multi-line telephone system". That probably wouldn't go far with a jury. The clear intent of the law is that if you interpose something between a phone handset and the 911 network, it has to pass through 911 calls.)
The whole 911 area is heavily regulated, since it requires that so many things interoperate reliably.
The FCC regulates 911 service. Here's the form for filing a complaint about 911 service:
https://consumercomplaints.fcc.gov/hc/en-us/requests/new?tic...
States also regulate 911 service. Try your state's office of emergency services.
There's something called "Kari's Law" that may apply here. This was passed in 2018 after someone was being attacked in a hotel room and their 9 year old daughter tried to call 911. She couldn't get through because the phone system required dialing 9 for an outside line. So, now, all business phone systems are required to recognize and pass through 911 to the main phone network. There are criminal penalties. (Microsoft might argue that "Teams" is not a "multi-line telephone system". That probably wouldn't go far with a jury. The clear intent of the law is that if you interpose something between a phone handset and the 911 network, it has to pass through 911 calls.)
The whole 911 area is heavily regulated, since it requires that so many things interoperate reliably.