Comment by jkingsman

Because Amazon has $$$$$ in their SLOs, and it costs them through the nose every minute they're down in payments made to customers and fees refunded. I trust them and most companies not to be outright fraudulent (although I'm sure some are), but it's totally understandable they'd be reticent to push the "Downtime Alert/Cost Us a Ton of Money" button until they're sure something serious is happening.