This link states in 2018 Apple (1st place on reliability with 665 pts) was 2-3x more reliable than Samsung (2nd place 270 pts). Then in 2019 Apple suddenly became half as reliable (now 130pts) as Samsung? Seems suspect at best.
They seem to rank based on all service calls to their third party IT firm. Apple's top service calls were printer and email help (40% between them) and hardware was 0.53%.[1]
They seem to rank based on all service calls to their third party IT firm. Apple's top service calls were printer and email help (40% between them) and hardware was 0.53%.[1]
[1] https://www.rescuecom.com/news-press-releases/apple-mac-2021...