Don't mean to come off like a zealot. To me, it sounds like the user accessed a show/hide-function in the graphical interface while using the mouse, and then didn't know how to bring it back (Control-Right Click or menu-bar-mode). The mistake and the ability to hide the menu-bar are both super common in any application and don't make Emacs fragile. Instructions for how to hide/un-hide stuff are in the manual.
I think people are just kidding themselves when they arrive at the conclusion that a program like Emacs---which is super mature, has a huge user base amongst very picky programmers and has survived in fierce competition for 45 years---is somehow fundamentally flawed, fragile etc. Of course it isn't. But it might not be your thing, and that's fine.
I think people are just kidding themselves when they arrive at the conclusion that a program like Emacs---which is super mature, has a huge user base amongst very picky programmers and has survived in fierce competition for 45 years---is somehow fundamentally flawed, fragile etc. Of course it isn't. But it might not be your thing, and that's fine.