> Nobody has a perfect day, everyday, but someone performing this kind of service should genuinely enjoy serving people [..]
Q: When you arrive in a restaurant and your server pitches up and says "Hi, how are you?" in a super-bright, ultra-cheerful way, do you immediately think:
a) wow, they genuinely enjoy serving people
or
b) they've been told/taught to greet customers that way, _every single time_
Q: When you arrive in a restaurant and your server pitches up and says "Hi, how are you?" in a super-bright, ultra-cheerful way, do you immediately think:
a) wow, they genuinely enjoy serving people or b) they've been told/taught to greet customers that way, _every single time_
?