For a product that's been around 12 years, I've been surprised at how minimally featured PagerDuty is.
Stuff like national holiday awareness, integration to vacation calendars, a better UI for swapping days/overrides, etc.
PD schedule checking and trade negotiation becomes yet another thing in the long list of things I need to do when taking a day off. HR system request off, Department Outlook calendar update, PagerDuty coverage check, Outlook out-of-office status & auto-replies, Slack set away, update status AND pause notifications.
I suppose that's because as an on-call developer I am not the user. The user, management who bought the product, gets KPIs & pretty graphs, so they are happy.
Stuff like national holiday awareness, integration to vacation calendars, a better UI for swapping days/overrides, etc.
PD schedule checking and trade negotiation becomes yet another thing in the long list of things I need to do when taking a day off. HR system request off, Department Outlook calendar update, PagerDuty coverage check, Outlook out-of-office status & auto-replies, Slack set away, update status AND pause notifications.
I suppose that's because as an on-call developer I am not the user. The user, management who bought the product, gets KPIs & pretty graphs, so they are happy.