What I like about forums is that a) they're indexable by search engines! and b) because there's no expectation of an immediate response, people tend to put more time into their requests for help.
I support a FOSS project via Slack, and information sparse requests are sadly the norm, I found that 95% of my responses are "Can you please provide more logs/configuration/actual description of what you were expecting, and what happened instead".
I support a FOSS project via Slack, and information sparse requests are sadly the norm, I found that 95% of my responses are "Can you please provide more logs/configuration/actual description of what you were expecting, and what happened instead".