Comment by romanhn

The lack of communication for an outage this big is absolutely shameful. I put this on the leadership, not any of the engineers working round the clock. Having been in the middle of a critical service outage that lasted over 24 hours I totally get the craziness of the situation, but Roblox seriously needs to revisit their incident management and customer update process. Even though kids are the main consumers of the app, the near total silence speaks volumes about their business's lack of preparedness for disaster scenarios. If nothing else, I hope they'll see this as an opportunity to learn and do better next time.