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Jacob Collier is an interesting example because the general response I've seen to his music from music fans is that it is too "smart". It's impressive and novel to music academics (and apparently the Grammys) but hardly interesting to fans of the genres he favors (soul, pop, R&B). Common complaints being lack of emotion, lack of taste, poor songwriting, over production. But any negative review will also acknowledge that he's immensely talented and has massive potential.