Comment by carol_ifyoucan

Edwin, thank you. We finally got our file from Stripe Saturday night so that's good so we can move on with a new payment partner. We have lost 6 weeks of revenue that we most likely will not recoup. Stripe shut us down without giving us a chance to change whatever perceived behavior we violated. Even if we did, at least Stripe should have had the decency to give us a chance to fix it since this had not happened before that we're aware of. I'm assuming you moved things along a little quicker and I appreciate it. This is not good business practice that I had to hunt down an unknown site just to get help. You all need to make some improvement with your support teams because this was absolutely the most frustrating experience. I've worked production support in the past and if one of ours customers had this awful experience, I most likely would have been fired. I feel bad for the next person/company who has to go thru this pain...please..do better. You're messing with people's livelihoods