I singlehandledly forced the replacement of Expensify at my company after some dodgy billing practices. They incrementally, yet substantially, raised our bill over a period of eight months with no notification to us whatsover. It was hard to detect because our bills were already variable values per month (based on active users).
When I discovered the higher rates we were paying I reached out to support and they said I wasn't notified because I elected to opt out of marketing emails. They wouldn't issue a credit either.
I threatened to cancel service and they truly couldn't have cared less. So we dumped them. Very satisfying. It's a shame - the product was ok. But from my persepctive, F these guys.
When I discovered the higher rates we were paying I reached out to support and they said I wasn't notified because I elected to opt out of marketing emails. They wouldn't issue a credit either.
I threatened to cancel service and they truly couldn't have cared less. So we dumped them. Very satisfying. It's a shame - the product was ok. But from my persepctive, F these guys.