Those were the ones I was referring to. I'll agree that they aren't really rude, but I do think they're condescending.
I guess by rude I meant the negative comments seemed overwrought and unnecessary in the context of a support thread.
Shrug, I guess I've vented at support before, but usually in a tone that I hope better acknowledged that it wasn't the agent's fault. More commiseration than lecturing. Again, I hope.
Shrug, I guess I've vented at support before, but usually in a tone that I hope better acknowledged that it wasn't the agent's fault. More commiseration than lecturing. Again, I hope.