Seems like the CEO told OP that they would provide her an archive download link upon request. I'm confused what the problem is?
I buy that the trial lockout thing is annoying, but... Are we supposed to be up in arms that a user has to email support for... support?
I'm annoyed primarily by OP's entitlement and vitriol, and secondarily by the CEO's typos and grammar.
I'm annoyed primarily by OP's entitlement and vitriol, and secondarily by the CEO's typos and grammar.